IT Support Engineer

The IT Engineer is responsible for supporting our customers with IT Company IT systems and Computers with both System Hardware and Software and work involve effective provisioning, installation or configuration, operation, and maintenance of IT systems and related infrastructure.

Closely associate with Department Colleagues and Heads and identify the requirements to be implemented in Company related IT software & Hardware and coordinate with technical support team.

Advise Management from Time to Time with latest innovate IT measures to stream line the operational activities where ever possible.

Install, upgrade, support and troubleshoot desktop applications, like Windows Client OS and macOS., Adobe Acrobat, Skype, Antivirus Software, etc.

Microsoft Office suite and Office365 configuration and troubleshooting.

Assist in administering Windows Server and the main server roles of Active Directory, File Server, Print Server, DNS, DHCP, WSUS, etc.

Monitoring and recording the system utilization parameters (CPU, memory, disk space, etc.) and reporting/fixing any issue accordingly.

Assist in installing, upgrading, support and troubleshoot computers, printers, projectors, IP Cameras, switches, WAPs, UPS, etc.

Perform general preventative maintenance and remedial repairs to computers, laptops and printers.

Responsible for the daily monitoring of backups and scheduled tasks.

Familiarize end-users on basic software, hardware and peripheral device operation.

Provide first level support and escalate whenever needed.

Works with other IT team members on troubleshooting, upgrades and deployments for internal operations.

Keep the records of all the activities, upgrades, inventory and transactions related to IT department.

Responsible for IT equipment physical placement, inventory and documentation.

Implement security protocols and procedures to prevent potential threats.

Assists with technology planning through ongoing research.

Any other work-related task that may arise as assigned by the HoD.

Diploma or Bachelor’s degree in computer science, information technology, information systems. Applicable professional qualification, such as Microsoft, Cisco certification.

Strong knowledge in problem-solving desktop hardware and software problems and user-related problems.

Strong knowledge of PC-related Hardware.

Strong knowledge of Printers and network devices.

Strong knowledge of Microsoft Windows OS including Windows 7, and 10 and Apple macOS

Strong knowledge of Microsoft Office Suite including Outlook, Skype for Business, Teams, SharePoint and OneDrive

Knowledge of Backup Solutions, Antivirus solutions, virtualization solutions Hyper-V. Cisco VoIP phones and Android and iOS platforms, Video conferencing hardware and software and Office 365.